Celebrating Client Services' Outstanding Achievements in 2023
Our family takes immense pride in celebrating the accomplishments of our dedicated teams. The Family of Companies Client Services and Reinhart Relocation Department have certainly shone bright in the past year. Reflecting on their accomplishments, we want to share the achievements that have distinguished us as leaders in our industry.
Million-Dollar Club Recognition
Our team has been honored with recognition as being part of the LeadingRE Million-Dollar Club. This recognition is given to those that have facilitated more than two outgoing referrals, each closing in the million-dollar range. It is a testament to our team's exceptional skill, dedication, and commitment to delivering unparalleled service to our clients.
Global Alliance Club Recognition
In addition to our Million-Dollar Club accolade, we have also earned recognition in the LeadingRE Global Alliance Club. This acknowledges our success in closing one or more international referrals, with particular highlights in Canada. We are honored to be acknowledged for our ability to facilitate seamless transactions across borders and uphold our reputation as a trusted global partner.
Incoming Conversion Rate Excellence
The most significant achievement in 2023 was our outstanding Incoming Conversion (IC) Rate, which reached an impressive 99%. This exceptional conversion rate reflects our unwavering dedication to turning referrals into successful closed transactions. While changes in award structures may impact future recognition, we remain immensely proud of our consistent track record of excellence in this crucial metric.
For over a decade, we have been a proud recipient of the IC Rate award from LeadingRE. This award recognizes the commitment to providing exceptional service and delivering outstanding results. The success in achieving and maintaining a high conversion rate is a testament to the hard work and expertise of our entire team of agents.
The Key to Our Success: People First
Sanaa Kaddis, Client Service’s Broker Referral Manager, attributes our high conversion rate to prioritizing people over transactions. Sanaa shared that “our approach is simple yet powerful: we treat each referral as an individual with unique needs, preferences, and aspirations. Our dedicated team responds promptly, communicates effectively, and goes above and beyond to ensure personalized attention and support throughout each client's journey. We're immensely grateful for the trust placed in us by our clients and partners, committed to upholding the highest standards of excellence. Looking ahead, we're excited to continue delivering exceptional service and exceeding expectations. Our success is measured not only by numbers but by the relationships we build and the lives we touch.”
Thank you to our incredible team for their hard work, dedication, and passion. Here's to another year of success and growth!